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Knowing your client too well

Back in May 2008 the USA Daily Tips for Consultants #798 discussed ‘going native’, – ie. knowing when you been on site at a client’s for too long. Here is the list of warning signs:

– You are asked by the client staff how to work the coffee machine

– You remember to bring your “contractor” ID badge but forget your wallet

– You are not displaced from your temporary office but new employees are sharing cubicles

– You know personal life details of the client’s night cleaning staff and security guards

– You discuss what needs to be repaired with the copier repair person (whom you also know on a first name basis)

– You are on the faculty for the new employee orientation program

– You use so many acronyms you no longer know whether they are yours or the client’s

– You are asked to serve on the the company picnic planning committee

– You are asked by the client to join the staff

– You begin to use the terms “us” and “we” when referring to the client organization

Takeaway: A hallmark of the professional management consultant is their independence and objectivity.

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